On-Live™ Terms and Conditions

On-Live™ is a live-streaming “virtual classroom” course through which our instructor teaches the class in-studio and streams directly to your device. 
All material presented in the course is property of The Lancaster Institute (TLI) unless otherwise noted. No part of this site may be reproduced in any form or by any means without permission in writing from TLI.

The contents of this course, in its entirety, is subject to any revisions of local, state and federal laws and regulations. The information in this course is on an “as is” basis, without warranty. The authors of this course and The Lancaster Institute shall have neither liability nor responsibility to any person or entity with respect to liability, loss or damage caused or alleged to be caused directly or indirectly by the information, instructions, ideas and principles contained in this course. This publication is not for the purpose of rendering legal or other professional services. The services of a competent professional person should be sought if legal advice or other professional assistance is required.

Each student is entirely liable for activities conducted by themselves or anyone else in connection with the use of this service.

Upon checkout, all personal information, including the student's name, address, and credit card number, is encrypted. Further, student information will not be sold or distributed to any third party without the prior written consent of the student. Taking the course does not constitute consent.

Students taking the course under an assumed name is strictly prohibited. The student will be removed from the course with no refund and reported to the appropriate agency. Students receiving outside assistance is strictly prohibited. The student will be removed from the course with no refund and reported to the appropriate agency.

The Lancaster Institute reserves the right to modify course content at any time.

Tuition varies based on the length of the course & registration method.

Students are entitled to a refund if both of the following conditions have been met:
The Lancaster Institute has received an e-mail addressed to admin@lancasterinstitute.com requesting cancelation of the student’s registration and a refund; AND The class has not started. Refunds can only be credited back to the credit card in which the course was purchased.

Contingency Plan
In the event that The Lancaster Institute has to cancel or reschedule a course an email will be sent to the student letting them know the rescheduled course date. If said course date does not work for the student, The Lancaster Institute will enroll them into another course of their choice of equal credit hours at no cost.

Course Attendance
Attendance and participation are required to receive credit for this class. Each course has designated compliance monitors; these monitors will check to make sure that the student's camera is turned "on”, and that the student can be seen in the camera view. In the event the camera is not on, the monitor will first message the student via chat to notify them of the rules. If the monitor doesn’t receive a response from the student, the monitor will then send an email message & or phone call to the student reminding them of the camera requirement. If there is still no response, the monitor will remove the student from the course. We cannot award credit to students whose camera remains off or if they are out of camera view. We will enroll the student into another class if they wish.

Course Completion
After the completion of the class, a certificate will be e-mailed to the email address provided upon registration. Please allow The Lancaster Institute up to two (2) business days to deliver certificates. The Lancaster Institute will report all real estate continuing education credit hours to the appropriate state real estate commission within the timing guidelines set by the commission.

The Lancaster Institute seeks to provide students with the best educational environment. If you have any questions, please contact:
Brent Lancaster
: 1.800.448.5693
E-mail: bpl@lancasterinstitute.com